Privacy Policy

Introduction

At Newton ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform and related services.

Information We Collect

Information You Provide

• Account information (name, email address, phone number)
• Organization details and business information
• WhatsApp Business account credentials and configuration
• Payment and billing information
• Support communications and feedback

Information Collected Automatically

• Usage data and analytics
• Log files and technical information
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

WhatsApp Message Data

When you use our platform to send and receive WhatsApp messages, we process message content, metadata, and delivery information as necessary to provide our services. We do not read or analyze your private messages beyond what is required for service functionality.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing information
• Send administrative information and updates
• Provide customer support and respond to inquiries
• Monitor usage and analyze trends to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist in operating our platform
• WhatsApp/Meta: Message data is processed through WhatsApp's Business API in accordance with their terms and policies
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect our rights, property, or safety, or that of our users

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection practices

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain certain information as required by law or for legitimate business purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@newton.ink.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: